All prices and shipping charges are in US dollars. This policy applies to orders accepted through our checkout.
Delivery destinations
We offer standard delivery to the United States, United Kingdom, Canada, Australia, Germany, France, Netherlands, Ireland, Belgium, Austria, Spain, Italy, Portugal, Sweden, Denmark, Finland, Poland and Czechia. Enter a complete street address. For remote areas or an address that checkout cannot accept, please contact us before ordering.
Shipping charges
Standard shipping costs $6.95 per order. Standard shipping is free when the merchandise subtotal is $75 or more after discounts, before shipping and any applicable taxes. Available methods and the final charge are shown before you pay.
Made-to-order production
Allow 3–7 business days for production after payment and receipt of complete, usable personalization files. This allowance includes time to check the artwork; a request for a clearer photo or corrected details can delay production. Business days exclude weekends and public holidays.
Shipping and tracking
Items are printed to order and dispatched by our production partner in China. Production time and transit time are separate. Transit varies by destination, carrier, customs and local delivery conditions; we do not promise a fixed arrival date. Please contact us before ordering a time-sensitive gift. Tracking details will be provided after dispatch when available. Items may arrive in separate parcels.
If we cannot dispatch within the stated production window, we will contact you with a revised estimate and the option to cancel for a refund before dispatch. Import duties, customs charges or local taxes may apply depending on the destination; charges not collected at checkout may be payable to the carrier or local authority.
Changes and cancellations
Check names, dates, photo order and your address before placing an order. Contact us promptly if a correction is needed. We can change or cancel an item only before production begins.
Returns for personalized items
Each item is made with your details, so we cannot accept change-of-mind returns, exchanges for personal preference or errors in the text you supplied. This does not affect your rights when an item is faulty, damaged, incorrectly made or not as described.
Damaged, incorrect or missing items
Please contact us promptly, preferably within 30 days of delivery, with your order number, a description and clear photos of the item and packaging. This request helps us investigate and does not limit statutory rights. Depending on the issue and applicable law, we will arrange a replacement, repair, price reduction or refund. We cover necessary return shipping for an accepted fault claim. Do not send anything back until we provide instructions.
Refunds
Approved refunds are returned to the original payment method. We initiate them within five business days of approval; your payment provider controls when the credit appears. For a cancelled whole order before production, we refund the product price and shipping paid.
For help, contact us. Your statutory consumer rights remain unaffected.
Customer care: help@kittysocks.com. Business location: Chengdu, Sichuan, China.