These terms apply when you browse BirdieMoments, submit personalization or place an order through an enabled checkout. Product prices are in US dollars. You cannot place a paid order while checkout is closed.
Your design
Submit only photographs, logos and artwork you own or have permission to use. You allow us and our production partner to use the submitted content to prepare and deliver your chosen product. Please check every name, date, photo and address before submitting. We may ask for a clearer file or decline content we cannot lawfully produce.
Product images and specifications
Product images are illustrative design and lifestyle examples. They do not show your own uploaded files. Fabric texture, display settings and printing can cause minor color or placement differences. Measurements are approximate; see the size and permitted measurement variation on each product page. These statements do not exclude responsibility for goods that are faulty or materially different from their description.
Orders and payment
Adding an item to your bag does not reserve stock or create a paid order. An order requires a successful payment and acceptance. If we cannot fulfill an accepted order, we will contact you and provide the appropriate cancellation and refund options. Shipping charges and any taxes collected by the store are shown before payment.
Production, delivery and cancellation
We make items to order through our production partner. Read the shipping and returns policy before ordering. Corrections and cancellations are possible only before production begins. We do not promise a fixed delivery date unless we expressly confirm one for your order.
Faults and your rights
Personalized items are excluded from change-of-mind returns where the law permits. This does not limit your rights for faulty, damaged, incorrectly made or misdescribed goods, or other rights that cannot lawfully be excluded.
Privacy and contact
See our privacy policy for information about uploaded photos and order details. For an order question, a correction or a rights request, contact us.
Customer care: help@kittysocks.com. Business location: Chengdu, Sichuan, China.